Answers To Most Popular Questions
Do you ship overseas?
Yes, we do! Pure Skincare Co proudly offers FREE worldwide shipping on all orders. We ship to most countries around the globe using trusted carriers like EMS, USPS, and other reliable logistics partners to ensure safe and timely delivery.
How long will it take to get my orders?
We ship all orders using EMS and other trusted international carriers. On average, delivery takes 4–14 business days, depending on your location.
Please note that occasional delays may occur due to customs, weather, or other unforeseen circumstances. Once your package reaches your country, it will be handed off to your local postal service—at which point EMS tracking may stop updating.
If it's been more than 3 weeks since your order was shipped, feel free to reach out to us—we’ll be happy to help track it down.
Where do you ship from ?
We primarily ship from our fulfillment centers located in the United States, Eastern Asia, and Western Europe. If your item is out of stock at the nearest location, it will be shipped directly from our production facility—without affecting the delivery time outlined in our shipping policy.
Payments, Returns & Refunds
What is the shipping cost ?
We proudly offer FREE worldwide shipping on all orders—no hidden fees or minimums required
What types of Payments do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover and more. You can also securely check out using trusted payment platforms like Shop Pay, PayPal, and other region-specific options at checkout.
Need any other type of help?
We’re here for you! Feel free to reach out through our Contact Page, or email us directly at support@pureskincareco.com with any questions or concerns.
How do I return or exchange and Item?
We offer a 30-day return window, starting from the day your order is delivered. If you're not completely satisfied, we accept returns on undamaged items within that period to ensure your satisfaction.
Please note that a 20% restocking fee applies to all return and exchange requests.
For full details, please review our Refunds & Returns Policy, or contact us at support@pureskincareco.com for assistance.
We’re confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at support@pureskincareco.com and we will respond within 24 hours to assist with the process.
