Refund policy

At Pure Skincare Co., we stand behind the quality of our products. If you’re not satisfied, our return process is straightforward and transparent.

1. Return Window

30-day return period: You must initiate a return within 30 days of the delivery date.
Beauty Devices: Eligible for return within 30 days if in good, working condition with normal wear and tear.
Topical Skincare: Eligible for return only if unopened and in original packaging.
Final Sale & Virtual Items: Items marked final sale, order coverage, and membership fees are not eligible for return or refund.

Email us at support@pureskincareco.com with your order number and the item(s) you wish to return.

If approved, we’ll issue one prepaid return shipping label per order for U.S. orders shipping back from a U.S. address.
You have 15 calendar days from label creation for the package to show as in transit. If no movement is shown within 15 days, the request will be closed and no refund will be processed.
If you use a different carrier/label, provide valid tracking. Any additional shipping costs are non-refundable.
International returns (outside the U.S.) are at the customer’s expense unless otherwise stated.

Items must include all original packaging, instructions, charging cables, accessories, and inserts.
Products must be in good, working condition with normal wear and tear only.
Missing, dirty, or damaged components may result in a partial refund or deduction equal to the replacement cost.

A 20% restocking fee applies to all returns and exchanges unless due to a confirmed defect or shipping error by Pure Skincare Co.
Original shipping/handling fees, order protection coverage, and membership fees are non-refundable.

Once received, please allow up to 10 business days for inspection and processing.
Approved refunds are issued to the original payment method.
Your financial institution may take an additional 7–10 business days to post the credit.

If your order arrives damaged or incomplete, contact us within 15 calendar days of delivery and include:

Once verified, we’ll arrange a replacement shipment at no cost to you.

Returns are only processed for purchases made directly on pureskincareco.com.
We cannot accept returns from third-party sellers or marketplaces.
We may refuse returns that do not meet the conditions above or appear excessive or abusive.

Questions about your order, return status, or refund eligibility? Contact our Support Team: support@pureskincareco.com